Information for discussing an order

• Include the order reference and a clear description of the issue.

• Contact NUOPIN by email or WhatsApp.

• Attach relevant measurements or photographs when discussing a component.

• State your time zone and preferred contact details.

Confirm project-specific terms before ordering

• Agree the product scope and acceptance criteria.

• Confirm any warranty terms in the order agreement.

• Describe the issue and the affected quantity.

• Discuss any proposed return before sending goods.

Provide the details needed to review your enquiry

• Include the drawing revision and order reference.

• State any time-sensitive requirements in your message.

• Explain the operating conditions and required function.

• Confirm dispatch and delivery arrangements for the order.

Keep the order information together

• Identify the part and quantity concerned.

• Compare the result with the agreed specification.

• Share measurements and supporting photographs.

• Agree the next action before returning or replacing goods.